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Payment Methods

How do I pay for a Hermarts purchase?

Hermarts offers you multiple payment methods online. Whatever your online mode of payment, you can be rest assured that Hermarts' trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Debit Cards, and Credit Cards to make your purchase. Hermarts accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Are there any extra charges (Sales Tax / Delivery) when I make a purchase on Hermarts?

The charges at Hermarts are very transparent and no hidden charges. The prices listed are for the Product and there will be GST and Delivery charges extra, which will appear before you confirm your order and making payments.

The GST is calculated based on Product category and the location of the supplier and customer in line with Government regulations.

Delivery charges depend on the weight / size of the product and the distance between seller and buyer. The delivery charges will be calculated based on the data table and will appear before you confirm your order and making payments.

Is Cash on Delivery option available?

No. Hermarts is a platform for homemade products made by women from homes; and the products are produced only after the confirmed order and payments. To support the women entrepreneurs in the beginning stage, Hermarts has not provided with Cash on Delivery (C-o-D) payment option. However, our sellers will ensure that the products are made to the best quality as specified and will strive to achieve top customer satisfaction.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards: We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards: We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Hermarts?

Your online transaction on Hermarts is secure with the highest levels of transaction security currently available on the Internet. Hermarts uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Hermarts are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Hermarts take to prevent card fraud?

Hermarts realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Can I use my bank's Internet Banking feature to make a payment?

Yes. Hermarts Payment Gateway offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking for the banks approved and listed in our Payment Gateway.

Can I make a credit/debit card or Internet Banking payment on Hermarts through my mobile?

Yes, you can make credit card payments through the Hermarts mobile site and application. Hermarts uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does 'Instant Cashback' or ‘Discount’ or ‘Special offer price’ work?

These offers are instant and exclusive to Hermarts.com. You will only pay the final price you see in your shopping cart.