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FAQ

You could see different prices for the same product, as it could be listed by many Sellers.

Yes, it's necessary to log into your Hermarts account to shop. Shopping as a logged-in user is fast & convenient and it provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

Currently, sellers on Hermarts only ship within India.

No, as per company policy, such items are not eligible for discounts under exchange offers.

The products listed as 'Out of Stock' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Hermarts.

An item is marked as 'Out of stock' when it is not available with any sellers now; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase.

Hermarts Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven't got a satisfactory solution from the seller.

Under this program, we investigate your concern on a case-by-case basis & do our best to be fair to both parties. Hermarts's decision on the resolution will be final for the concern raised.

'Instant Cashback' or ‘Discount’ or ‘Special offer’ is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card later.

Our Sellers follow standard packing procedure to ensure that the products are delivered to you in good condition. Sellers are reviewed/rated on packaging quality and it affects overall seller review/rating.

The charges at Hermarts are very transparent and no hidden charges. The prices listed are for the Product and there will be GST and Delivery charges extra, which will appear before you confirm your order and making payments.

The GST is calculated based on Product category and the location of the supplier and customer in line with Government regulations.

Delivery charges depend on the weight / size of the product and the distance between seller and buyer. The delivery charges will be calculated based on the data table and will appear before you confirm your order and making payments.

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be in different locations and the delivery timelines would vary based on the partnered courier service providers. To ensure your items reach you at the earliest, each seller will ship their products as per their individual timelines.